Refund Policy

A Legal Disclaimer

The information provided in this Return & Refund Policy is for general informational purposes only and does not constitute legal advice. By purchasing products from EchoAi or EchoMeow, you agree to the terms outlined below.

Return & Refund Policy

At EchoAi and EchoMeow, customer satisfaction is important to us. However, due to the nature of our products, all sales are considered final unless otherwise stated.

Returns

Returns are only accepted for products that arrive defective or significantly damaged.
Return requests must be submitted within 7 days of delivery.
Products must be unused, in original packaging, and include all accessories and documentation.
We reserve the right to deny any return request that does not meet our requirements.

Refunds

Refunds are issued solely at our discretion.
Approved refunds may be full, partial, store credit, or replacement-based depending on the situation.
Original shipping fees, customs fees, taxes, and handling charges are non-refundable.
Refund processing times may vary depending on payment providers and financial institutions.

Non-Refundable Situations

Refunds or returns will generally not be provided for:

Change of mind
Incorrect purchases made by the customer
Minor cosmetic variations
Software, AI response quality, or personalization preferences
Delays caused by shipping carriers or customs
Damage caused by misuse, modification, accidents, or unauthorized repairs

Return Shipping

Customers are responsible for all return shipping costs unless otherwise required by law.

Chargebacks & Disputes

Initiating fraudulent chargebacks or payment disputes may result in account suspension, denial of future purchases, and additional legal action where permitted.

Policy Changes

EchoAi and EchoMeow reserve the right to modify this Return & Refund Policy at any time without prior notice. Continued use of our products and services constitutes acceptance of any updated terms.